Shipping Policy

Effective Date: 01/05/2025

Thank you for shopping at The Gain Train Journal. Below you’ll find all the details about how we process and ship physical orders placed through our website: https://thegaintrainshop.com.

1. Shipping Locations

We currently ship within the United Kingdom and to select international destinations. If your country is not available at checkout, please contact us at hello@thegaintrainshop.com to see if we can arrange a special delivery.

2. Processing Times

All orders are processed within 1–3 business days (Monday to Friday).

Orders placed on weekends or holidays will be processed the next working day.

During peak times or product launches, processing may take slightly longer.

3. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and order weight.

Estimated Delivery Times:

Location	Estimated Delivery Time
United Kingdom	2–5 business days
Europe	5–10 business days
International	7–15 business days

Please note: delivery times are estimates and not guaranteed.

Physical diary may take up to 3weeks due to the high volume of orders.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information (if applicable). You can track your order directly from the link provided in that email.

5. Shipping Delays

We are not responsible for delays caused by:

• Customs clearance (for international orders)
• Courier or postal service disruptions
• Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact us and we’ll do our best to assist.

6. Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country. These charges are not included in our prices and are the buyer’s responsibility.

7. Digital Products

Digital versions of The Gain Train Journal are delivered instantly via email after purchase and do not require physical shipping.

8. Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery with your order number and relevant photos. We will work with the carrier to resolve the issue and may send a replacement or refund as appropriate.

9. Contact Us

For questions about your shipment or shipping policy, reach out to us:

Email: hello@thegaintrainshop.com